Terms & Conditions
These Terms and Conditions apply to the use of this Website and the purchase of goods and services from us. In using this Website and our services, and otherwise contracting with us for the purchase of products and services, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you must refrain from using the Website.
In these Terms and Conditions:
1.1 "We", "us" and "our" are references to the Shop Basics Pty Ltd ABN 47 071 264 581.
1.2 "Website" means our website located at www.shopbasics.com.au as well as any other URLs that we may have registered and may in future register and use for the purpose of linking to the website, and unless the context requires otherwise includes any related services; and
1.3 "You" and "your" are references to you as a user of the Website.
2. Registration and access
2.1 In order to purchase goods from us through our Website, you will need to register as a user. Upon registration we may collect information such as your name, address, valid email address and mobile phone number. You agree to provide accurate and complete information and to keep this information updated when interacting with us.
2.2 You are solely responsible for any activity occurring on your account. You must maintain the security of your account details including passwords. If you suspect unauthorised use of your account or that your password is no longer secure, you must notify us immediately.
2.3 You may not use another member or user's account without their permission.
2.4 We may stop (temporarily or permanently) providing access to the Website to you or visitors/ users generally, at our discretion and without prior notice.
3. Product depiction and information
3.1 We endeavour to represent products for sale as accurately as possible on the Website, however due to technical limitations of photography and visual representation; we cannot guarantee that products listed for sale appearing at the Website will always look exactly the same when received.
3.2 While we make reasonable efforts to supply correct and accurate information about products listed for sale at the Website, the information about products is often based on information provided by our suppliers and product manufacturers, some of which we have no means to verify. Where an error appears in the description of products for sale and on the basis of the representation you have made a purchase that you would not have made had the error not appeared, we will provide a refund where required at law to do so, or otherwise where in our discretion we determine to do so.
4. Purchasing Procedure
4.1 The promotion and listing of a product on the Website does not constitute an offer to sell or guarantee the availability of products. It is an invitation to treat only and we reserve the right to accept or reject your purchase request. Orders placed by you via the Website are offers to purchase products at the prices listed and pursuant to the terms of this Agreement.
4.2 Prices are in Australian dollars. Prices include GST where applicable. Prices are current at time of display but are subject to change.
4.3 You may not cancel an order once it has been submitted, even if our acceptance or rejection of your offer is still pending.
4.4 Once your order has been accepted, you will receive an order confirmation via email. Please check this confirmation.
4.6 Payment must be effected in the manner described on the Website (credit card and any other method indicated) and must be received in full prior to dispatch of product by us. If your payment is not received or declined by your bank or credit card issuer, we cannot hold product against your order.
4.7 You acknowledge that despite our reasonable precautions, products may be listed at an incorrect price or with incorrect information due to a typographical error or like oversight. In these circumstances, we reserve the right to cancel the transaction, notwithstanding that your order has been confirmed and your credit card has been charged. We reserve this right up until the time of delivery of goods to you. If a cancellation of this nature occurs after your credit card has been charged for the purchase, we will immediately issue a credit to your credit card account for the amount in question.
5.1 Subject to clause 5.3 you may collect or arrange for your own collection of products you order from the Website from us. You may choose this option on "check out". However not all products are stored at our Fyshwick Showroom, larger items are stored at various warehouses around the country. Please contact us to confirm where they can be picked up from.
5.2 Delivery charges are dependent on what the items are and where the order is to be delivered. These will be calculated and you will be advised of their amount before you finalise and submit your order.
5.3 To the extent permissible, we are not responsible for loss, damage or theft of items once they leave us. We suggest insuring your items.
6. Returns and Exchanges
6.1 Please choose carefully and check your order thoroughly before proceeding, as we are not obliged to provide refunds for "change of mind" reasons or reasons of consumer purchasing error. It is your responsibility to ensure that the product you have chosen is suitable for the purposes for which you propose to use it.
6.2 Please check products that you receive thoroughly as soon as received and ensure that all components and parts you have ordered are included.
6.3 Notwithstanding clause 6.1, we may in our discretion accept a return (for change of mind reasons) of a product that is unopened, in as new and saleable condition and is current stock. Where we accept such returns, you will be responsible for the cost of postage to return the item in question. Where we accept a return for change of mind reason, we may charge you a restocking fee of up to 25 per cent of the purchase price for the item.
6.4 Without limiting any other provision of these Terms and Conditions, we do not accept returns for change of mind reasons on custom made or custom ordered products.
6.5 The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects and do what they are meant to do. The Australian Consumer Law provides that these rights cannot be excluded. You are entitled to a replacement or refund for a "major failure" if the goods fail to be of acceptable quality. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a "major failure". Consumer Guarantees have no set time limit – depending upon the price and quality of goods, consumers may be entitled to a remedy after any manufacturer's warranty or extended warranty has expired. Where you return goods because they are defective or otherwise falling short of the Consumer Guarantees, then we will reimburse you the charges associated with returning the goods. Please contact us to arrange this and obtain a return authorisation.
6.6 We aim, but do not guarantee, to process refunds and replacements within 14 days of receipt by us of the original product.
7. Your use of the Website
7.1 You are provided with access to and are authorised to download material contained on this Website only for your personal use. Without limiting the foregoing, you may not, without our written permission, on-sell any information obtained from this Website, use any data mining robots or other extraction tools or metatag or mirror the Website without our prior written permission.
7.2 You must take your own precautions to ensure that the process which you employ for accessing this Website does not expose your computer to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. We do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this Website or any linked website.
7.3 When you click on a website of or access details of a product, your browser may automatically direct you to a new browser window that is not hosted or controlled by us. We are not responsible for the functionality or safety of those sites.
8.1 To the extent permissible at law this Website and all content appearing on it are provided on an "as is" and "as available" basis, without warranties of any kind. You accept that is provided or relayed by us is general i